Shipping policy
Shipping Policy
We prioritize getting your order to you as quickly and safely as possible.
This Shipping Policy describes how GritLight LED (“we,” “us,” or “our”) handles order processing, shipping, and delivery. Please read carefully before placing an order.
Processing Times
All orders are processed within 1-3 days.
If we experience a high volume of orders, processing times may be delayed by a few days. We will notify you by email if your order is significantly delayed.
Shipping Times
- Shipping typically takes 9-18 days after shipment
Please note: delivery times are estimates and not guaranteed.
Tracking Information
Once your order has shipped, you will receive an email confirmation with a tracking number. You can track your package using the link provided.
Shipping Restrictions
We currently do not ship to countries outside of the European Union.
Certain items may have restrictions depending on the shipping destination (e.g., oversized products, materials restricted by customs).
Damaged, Lost, or Delayed Shipments
We are not liable for packages lost or damaged during shipping. If your order arrives damaged, please contact the carrier to file a claim.
For missing packages or delayed shipments beyond the estimated timeframe, please contact us at gritlightofficial@gmail.com, and we will assist where possible.
Additional Notes:
- Items from the same order may arrive separately
- During peak periods or promotions, shipping times may be slightly longer
- Processing time is separate from shipping time
- Orders may ship in multiple packages at no additional cost
- If an item is unavailable, we’ll notify you and provide options
Contact Information
If you have any questions about this Shipping Policy or your order, please contact us at:
📧 gritlightofficial@gmail.com